1 - Medicinal Products for Human Use
Whenever you buy a medicine, subject to or without a prescription, two forms of delivery are available:
- At home
- Pick up at the pharmacy
Home delivery of medicines is only available in the following municipalities: Maia, Gondomar, Matosinhos, Porto, Santo Tirso, Trofa and Vila do Conde
The sale of medicines subject to medical prescription, observes the legal provisions applicable in relation to the mandatory presentation of medical prescription;
Home delivery is carried out under the supervision of a pharmacist, respecting the transport rules provided for in good medicine distribution practices.
The home delivery service has a cost of € 3.95.
Home deliveries will be made from Monday to Friday, excluding holidays. Orders placed outside working days will be delivered the next working day.
Farmácia Nova da Maia undertakes to deliver medicines within 48 hours after payment confirmation and if all medicines are available.
2 - Other Products
Transport is carried out by entities whose contracting aims to offer our customers a service with quality, efficiency and competitiveness.
Unless otherwise agreed, Farmácia Nova da Maia fulfills orders in the maximum term of 30 days, counting from the day following the actual payment of the order. If you need the products ordered for a specific date you should always contact the Pharmacy to see if there is such a possibility.
Farmácia Nova da Maia will always take the necessary steps to reduce delivery times. With the exception of periods for adding orders or holidays, the average times for preparing and sending orders are as follows:
1- ORDER PREPARATION »After your order is registered and the respective payment is confirmed, the order enters the preparation phase. This phase takes an average of 3 to 5 working days, counting from the day after the actual payment.
2- SEND »After the preparation phase is completed, Farmácia Nova da Maia proceeds with the shipment observing the following average transport deadlines:
- In mainland Portugal, between 1 to 5 working days.
- In the Archipelago of Madeira and the Azores, between 5 to 10 working days,
- In the European Union (except Portugal), between 5 to 10 working days.
- Rest of the World, approximately 15 working days (does not include time due to customs procedures and / or other logistical procedures in the destination countries).
The Nova da Maia Pharmacy only dispatches orders on weekdays. The estimated shipping time varies depending on the carrier and the destination of your order. Any delay in the shipment of items, given the estimated dates shown, does not confer the right to compensation. If the aforementioned average deadlines are exceeded, the order is not received, you must contact us by email or telephone to ascertain the reason for the delay.
Heavy childcare orders (strollers, car seats, carrycot, chairs, cribs, etc.) can take around 14 working days to be shipped.
Orders can also be collected at the physical space of Farmácia Nova da Maia, located at Rua da Espinhosa 642 R / C, 4475-699 Castêlo da Maia.
For your online shopping, Farmácia Nova da Maia offers the following payment methods:
- Bank transfer to IBAN PT50 0018 000345670858020 96;
- Credit card;
- ATM reference;
- MB Way;